Our Shipping Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping Policy at any time.
We know that your order arriving on time for your event is VITAL. The total delivery time is Order Processing Time + Delivery Time.
We offer Free Ground Shipping for orders of $99 or more for contiguous Canadian shipping address. Free shipping offers are not valid for International orders, APO/FPO/DPO, PO BOX, HI, and AK. You may purchase from the US, but there will be a Canadapost/USPS shipping charge. Item(s) purchased will be shipped as soon as they are processed (usually 2 to 3 business days) and may arrive in multiple boxes on different days. For preorders, they may take around 1-3 months and a shipping label will be provided when it is with local couriers. Once it is processed, you will receive an email with tracking information. For delivery to Alaska and Hawaii, there is an additional shipping charge based on the shipping weight of the product(s). For express delivery option, please contact us directly at email@example.com and we will get back to you within in one-three business days with the estimate of additional shipping charge.
For products sold outside of Canada, it will be the customer's responsibility for shipping costs when warranty repairs and replacement parts are needed.
Shipping to countries other than US and Canada
For inquiries related to shipping to countries other than US and Canada, please contact us directly at firstname.lastname@example.org. If there is a Upang distributor in your country, we will provide you their contact information.