Return We want you to be happy with your purchase and your shopping experience. If you are dissatisfied with an item, you may return it for a refund within 14 days of your purchase. The item must be new and unused, in original and resellable condition. Once you open, the box, it cannot be returned due to sanitary reasons. We may refuse the refund or may charge restocking fees if items are not in such condition. Occasionally, watermarks and small scratches are evident on the inner mirrorless steel surface, but these are normal. These are not considered defects, and are present due to the manufacturing process. To complete your return, please submit a return request through email to upangcanada@gmail.com. Once we receive your return request, we will email your return instructions. For returns not due to manufacturer defects or damage during shipment, you will be responsible for paying the return shipping cost. We will deduct the return shipping cost from your total refund amount. Please note that shipping cost is non refundable. If a product is damaged during shipping, please notify us within 2 business days. products purchased through a Upang Canada retailer must be exchanged/returned at that retailer according to the specific retailer's return and exchange policy.
Refunds Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you whether your return was approved and total refund amount (reflecting return shipping cost and restocking fee, if any). Please note that it may take few business days for refund to be reflected on your account depending on your bank's policy.
Manufacturer Defect In case you note a manufacturer defect covered by manufacturer warranty policy, please contact us at upangcanada@gmail.com and we will email you the warranty service request form along with further instructions.
